Job Description:

• To coordinate, plan and deliver daily team tasks in the repairs, servicing and support services function through the execution of pre-defined objectives as per agreed OEM standard operating procedures.

Specific Role and Responsibilities: 

• Ensure an optimal productive and an efficient team
• Ensure quality workmanship delivered to customers 
• Communicate technical information, challenges and decisions to customers 
• Ensure engaged workshop staff 
• Development of employees and ensure required certification is in for the specific tasks 
• Responsible for Health and Safety
  
• Admin functions - check Job cards etc
• Manage workshop assets 
• Plan and gear workshop team according to available hours daily 
• Assist technicians with diagnostic problems 
• Test drive vehicles 
• Supervise technical staff
• Communicate with customers and technical matters 
• Oversee teamwork between Service Advisors, Booking clerk and Technicians
• Maintenance of hand tools
• Quality workmanship is rendered by technicians 
• Manage apprentices
• Oversee correctness of job cards, clocking hours etc
• Manage work in progress
  

Qualifications and Experience:

• Grade 12/ Matric 
• Qualified Technician 
• Computer Literacy 
• Knowledge of Kia and dealerships policies and procedures
• Knowledge of service core processes 
• Supervisory/ Management courses would be beneficial 
• Previous relevant work experience as a technician

Skills and Personal Attributes:

• Supervisory skills 
• Customer Focus and Relationships
• communication and Influence 
• Computer Literate. - Audi System Use
• Market and territory focus relationship
• Brand alignment 
• Professional and technical expertise in vehicle service and repair maintenance