The insurance Sales Agent will be responsible for selling full Comprehensive insurance products and all other related insurance products, providing exceptional customer service, and handling policy-related inquiries. This role requires strong communication skills, an understanding of short-term insurance policies, and the ability to work in a target-driven environment.

Key responsibilities:

• Sell comprehensive insurance policies to new and/or existing customers
• Handle customer inquiries and provide accurate product information
• Follow up on leads and convert them into successful sales
• Ensure optimal service delivery through multiple communication channels, including phone and email
• Maintain a high level of customer satisfaction and address customer concerns professionally
• Assist clients with policy documentation and claims processes related to total loss insurance
• Perform data entry and validate customer documents to ensure accuracy and compliance
• Accurately log cases and interactions in the system
• Meet and exceed sales targets while adhering to compliance requirements
• Work collaboratively with team members to drive business success
• Ability to work flexible hours when required

• Grade 12 / NQF Level 4
• Full FAIS and RE5 qualifications - Preferred 

• Minimum of 2-3 years of sales experience, preferably in insurance or a related field
• Previous experience in the short-term insurance industry is advantageous
• Strong negotiation and persuasion skills
• Excellent telephone etiquette and communication skills (verbal and written)
• Advantageous – Bilingual/Multilingual
• Ability to multitask and manage time effectively
• High attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Self-motivated and target-driven
• Team player with the ability to work independently
• Computer literate (MS Word, MS Excel, MS Outlook)
• Criminal and Credit Clear
• Reliable or own transport
• Own and live up to the company values