Job Title: Administrator Costing

Location: [Vereeniging]

Job Type: Full-time

Reports To: Service Manager

To maximize the profitability of the Service department by means of effective costing and claims within warranty parameters.

Key Performance:

 Customer Satisfaction

• Process all warranty claims in line with OEM and dealership policies and procedures. Liaise with the relevant staff in the service department and at OEM to resolve costing and warranty issues
• Campaign Coordinator, Service Core Processes Gate Keeper
• Download relevant campaign information from Partner Net and pass on information to the service manager 
  

Warranty Claims

• Gate 1 Service Core Process - checking before loading on system. Quality control – Warranty Submissions and
• Gate 2 - Pre-Repair commencement
• Gate 3 – Quality
• Gate 4 –Costing
• Return defective parts to manufacturer as required.

 
Minimum Experience And Qualifications:

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level
• Valid Driver’s
• Computer Literacy,
• 1-year experience in similar environment.
• Knowledge of VW Warranty and Costing policy and procedures will be an
• Knowledge of OEM  operating systems

 Competencies:

• Display high value and integrity in task execution.
• Remains calm in emotional and stressful
• Open to
• Understands the business value chain and the role own team plays in delivering value to
• Quickly builds effective relationships with colleagues, manager and key stakeholders/customers.
• Team
• Embracing diversity and
• Attention to and insight in business
• Identify problems, report and suggest

 

Applications should be accompanied by Curriculum vitae, copies of certificates, indicating achievements, knowledge, skills and qualifications. Applicants will have to sign consent for ITC, criminal checks and relevant assessments