FIELD: Position Overview

The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.

FIELD: Specific Role Responsibilities

Key Tasks:

• Professionally meet and greet customers on arrival.
• Answering calls
• Scheduling bookings for customers bringing their vehicles in for service/ repair.
• Contacting customers for campaigns and arranging bookings.
• Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
• Pre-print job cards for the next day’s bookings.
• Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
• Make booking for clients that parts have arrived so that they can be fitted.
• Ensure that all other relevant processes are adhered to.
• Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
• Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
• Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
• General administration duties as may be requested by management.
• Phone clients and close tickets.
• Update planning boards for next day bookings.