Brief Role Summary:

 To plan, manage and monitor the implementation of all sales activities and processes related to parts, in order to maximise sales, and maintain agreed profit margins

To deliver sales in order to process parts counter sales transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. Required to do counter and telesales.

Key Areas of Responsibility:

• To achieve set departmental budget objectives in terms of gross profit and net profit. 
• To achieve performance benchmarks:
• a. Gross profit
• b. Total dealership gross profit
• c. Total contribution
• d. Department contribution
• To achieve company stock parameters:
• a. 28 days maximum stock holding
• b. 12 months and older stock holding
• To ensure that there is strict control over all departmental expenses.
• To ensure that credit limits are reviewed monthly and where necessary to arrange for collection of outstanding monies. Advise Accountant to put a creditors account on hold should there be late payment. Sales/Marketing 
• To ensure that there is continuous growth in the department in terms of turnover and profit. 
• To review quotation files twice a week and ensure acceptance rate target is achieved. 
• To check and ensure that drivers are on the delivery routes and times as set and agreed on and all deliveries are signed for.
• To ensure prompt service and feedback to all clients to grow the brand. 
• All credit applications must be submitted to branch accountant and RGM for approval prior to an account being opened. Inventory Management/Administration
• To ensure parts are ordered correctly and the order control file is used daily and kept up to date. 
• To ensure damaged parts are returned to the importer for credit timeously and all relevant electronic submissions or paperwork is completed. 
• To work through parts bought not sold on a daily basis and report back to DP on a weekly basis. 
• To ensure that all job cards are received from the workshop the previous day so that you can ensure that parts are in stock and pre-picked for the following day. 
• To ensure the AVO system is being followed correctly and according to company policy and procedures.
• To perform daily parts perpetuals
• To compare and review the perpetual count daily and file the report daily for the DP/Accountant to review.

• Conduct all transactions with customers with the utmost courtesy.
• Correctly place such items in stores.
• Ensure accurate identification of customer’s needs by means of parts catalogues, computer stock lists.
• Implementation of discount structure as applicable.
• Assist all company staff in parts identification and if required, replacements.
• Ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
• Ensure that all credit sales are made to an authorised signatory of approved account.
• Keep all parts catalogues, manufactures lists, etc. updated and tidy.
• Maintain good helpful relationships with all customers and their representatives.
• Assist if required in any marketing activity as required.
• Ensure all transactions take place according to company policy.
• Ensure security of all payment received.
• Ensure that the highest level of CSI is achieved.
• Conduct all transactions with customers with the utmost courtesy.
• Ensure the accurate identification of the customer needs.
• Adhere to the discount policy at all times.
• Give correct estimates and up-sell to workshop customers.
• Sell parts and accessories.
• Carrying out of all reasonable instructions/duties given to you by any member of management, from time to time.
• Required to do marketing, cold calling, visiting new and existing customers, opening new accounts, maintaining and retaining customers.

Qualifications and experience required:

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team leader experience.

• Dialogs & MicroCast experience
• Autoline & Drive experience
• A valid South African driver's license.

Key Skills and Attributes required

• Business Acumen.
• Change Management.
• Client Focus.
• Improvement Orientation.
• Interpersonal Effectiveness.
• Persistence and Tenacity.
• Personal Courage.
• Planning and Organizing Results.
• Customer Service Knowledge of parts, components and material Operational Implementation.
• Operational Planning Organizational excellence and productivity culture.
• People Management and Development skills Planning, monitoring, evaluation and reporting.
• Product and or Service knowledge.
• Uphold Ethics and Values.