Brief Role Summary:

The IT Support Technician is responsible for providing first-line technical support and maintenance for desktop and laptop computers, hardware, and software within the organization. This role focuses on resolving basic technical issues to ensure end-users can maintain productivity. This is a Junior Semi-Skilled position to be based at Kia Head Office, servicing the Head office, Parts Distribution Centre, Retail Head Office and IMF dealer network where required.

Key Areas of Responsibility.

• Respond to helpdesk tickets, emails, and phone calls relating to IT support requests.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Assist with setting up new user accounts, email addresses, and access permissions.
• Support the deployment of software updates, patches, and antivirus solutions.
• Document issues, solutions, and work performed in the helpdesk ticketing system.
• Escalate complex incidents to senior IT staff or relevant departments as required.
• Provide basic technical training and guidance to users on standard applications and systems.
• Maintain inventory records of IT equipment and assets.
• Adhere to IT policies, procedures, and best practices, including data security protocols.

Qualifications and experience required

• Must possess a valid driver’s license.
• Matric certificate (Grade 12) or equivalent; additional IT certifications advantageous.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and commonly used business applications.
• Understanding of computer hardware components and basic networking concepts.

Key Skills and Attributes required:

• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Enthusiastic, willing to learn, and able to adapt to new technologies.
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Ability to work well under pressure
• Process and technology oriented