Job Description:

• To deliver clerical support in order to process warranty transactions accurately and timeously through the
  execution of predefined work objectives as per agreed standard operating procedures

Purpose:

• Contribute to the development of standard operating procedures and guidelines within the area of
  accountability
• Deliver on agreed performance targets according to set procedures and service level agreements
• Ensure all applicable documentation is accurate, updated and costed correctly
• Execute work in line with governance and compliance processes
• Identify and apply known solutions to operational challenges and escalate unresolved issues
• Monitor claims processed within set time stipulated and finalisation as per policies and procedures
• Plan for and administer processes related to warranty tasks and activities, effectively and
  efficiently
• Record and report on work activities to provide timely and accurate information for decision making
  in area of accountability

Finance:

• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce
  unnecessary delays in achieving goals of the office
  

Client:

• Deliver services and/or products that create a culture which aims to meet or exceed customers'
  expectations in the business
• Deliver work activities effectively to satisfy customers
• Liaise and interact with customers (internal and external) via approved communication channels in
  a positive and helpful manner

People:

• Attend learning initiatives to improve work quality and enhance own skills
• Own and live up to company values
  

Behavioural Competencies:

• Interacts with clients in a respectful, helpful and responsive manner
• Responds to client needs with appropriate level of urgency
• Informs clients timeously of reasons for possible problems, such as unexpected disruptions 
• Seeks feedback to develop a clear understanding of client needs and outcomes 
• Discusses issues with supervisors and managers related to the quality of product and services and offers ideas /solutions to improve quality
• Improves own skills and competencies with a practical and hands-on approach to learning new things
• Provides on-the job training or guidance to facilitate the adoption of improved ways of work 

Qualifications and Experience:

• 1 - 2 years' experience in a similar environment