JOB DESCRIPTION:

LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a Team Leader to join our dynamic and hardworking Authorisations team.

The successful candidate will be accountable for overseeing the capturing, assessing, monitoring & approving service and maintenance claims by the authorisations team. The Leader will be accountable for call centre performance, daily functionality, team management and reporting.

DUTIES / KEY RESPONSIBILITIES:

• Monitoring of incoming calls and ensuring that monthly service level targets are met within the department
• Verifying policy/contract details and supplying dealers with information on request where claims/ queries are escalated to the Leader
• Assess technical information on previous claims where required
• Admin duties related to claims and authorisations
• Maintaining high levels of customer service at all times
• Liaising with all internal divisions and providing info to necessary parties
• Liaising with clients regarding claims, vehicle condition and instances where the cost is not covered by the Company
• Attending meetings with clients/internal stakeholders where required
• Reporting on claim volumes, spend and concerns monthly
• Scrutinizing of dealer quotes to minimize costs
• Assisting other teams when the job requires it
• Carrying out one-on-one meetings with team members to discuss performance and areas of improvement

EDUCATION AND EXPERIENCE:

• Grade 12 / Matric
• Qualified technician (mechanic) - Required
• Minimum of 2 – 3 years Authorisation Call Centre experience
• Prior leadership experience - advantageous
• Minimum 3 years Motor Industry experience and strong technical knowledge of vehicles will be advantageous
• Claim administration experience (Advantage)
• Background in the Motor trade would be preferable

KNOWLEDGE AND SKILLS: 

• Mechanical / technical knowledge of vehicles
• Computer literate (Full MS Office), Intermediate Excel experience advantageous
• Excellent telephone and communication skills
• Multi-tasking
• Excellent time management
• Deadline driven
• Action orientated
• Approachable
• Customer focused
• Good Listening skills
• Proactive and engaging
• Negotiating skills
• Confident and assertive
• Ability to work under pressure
• Team Player
• Attention to detail
• Strong analytical skills
• Ability to lead a dynamic and multi-skilled team
• Criminal and credit clear
• Reliable or own transport
  
• Own and live up to company values