Job Title: Specialist Technician, Ford Kroonstad

Job Summary:
We are looking for an experienced and qualified Specialist Technician to join our team at Ford Kroonstad. The ideal candidate will have specialized knowledge and skills in diagnosing, repairing, and maintaining Ford vehicles. The Specialist Technician will play a crucial role in ensuring the highest level of customer satisfaction by providing efficient and effective service.

Responsibilities:
- Diagnose and repair mechanical and electrical issues in Ford vehicles
- Perform routine maintenance services and inspections
- Test drive vehicles to ensure proper functioning
- Keep accurate records of work performed and parts used
- Troubleshoot and resolve complex technical problems
- Stay current with new technology and training in Ford vehicles
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.

Requirements:
- High school diploma or equivalent
- Automotive Service Excellence (ASE) certification preferred
- Minimum of 5 years of experience as an automotive technician, with a focus on Ford vehicles
- Ability to diagnose and repair mechanical and electrical issues
- Strong attention to detail and problem-solving skills
- Excellent communication and customer service skills
- Valid driver's license
- Ability to work in a fast-paced environment and meet tight deadlines
- Relevant OEM product training - will be an advantage.
- Need excellent “fix right first time” track record.
- Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
- Mechanical insight
- Problem solving and motor vehicle fault finding skills.
- Must have sound English communication and writing skills to accurately record findings and work on job cards.

If you meet the qualifications and experience outlined above and are passionate about working on Ford vehicles, we encourage you to apply for the Specialist Technician position at Ford Kroonstad. Join us in delivering top-notch service to our customers and helping them get back on the road safely and efficiently.