ADMINISTRATOR - SERVICE ADVISOR  

 Position Overview    

 Mercedes-Benz Bryanston currently holds a vacancy for a Service Advisor reporting to the Service Manager.  This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.      

 Key outputs:

•  Coordinating workflow in the service department, between service advisors, foreman and customers
• Updating service customers on all service bookings and progress timeously
• Being a team player, to be able to work all respective stakeholders
• Ensure workshop opening and closing daily and timeously
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
• Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
• Ensuring job cards are signed & compliant as per MBSA requirements
• Assisting and timeously advising Technicians on quotes
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop within a 5-day turnaround time as per Mercedes-Benz of South Africa requirements
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
• Ensure that all vehicles are test driven

Specific Role Responsibilities

 Customer Service:

•  Responsible for the maintenance of customer service to agreed standards
• Ensure proper diagnosis in line with customers symptom descriptions
• Responsible for the pre-costing and invoicing of vehicles before collections by customer
• Responsible for continuous feedback with customers on progress and delays
• Responsible for follow up on customer enquiries and complaints

 Administration:

•  Ensure effective daily planning
• Responsible for the pre-writing of job cards
• Responsible for the recording of non-warranty claims
• Responsible for the management of WIP (Work I In Progress)
• Monitoring and control of cash outstanding

 Qualifications and Experience          

 Minimum Grade 12

• Computer Literate (preferably experience in the use of Kerridge)
• 2-3 years’ experience in the same or similar position.
• Preferably Mercedes-Benz certified Service Advisor
• Knowledge of motor industry preferable

  Skills and Personal Attributes         

•  Self-driven and resilient
• Integrity
• Team - Work
• Interpersonal skills (emotional maturity / cross functional collaboration)
• Ability to cope with pressure
• Follow through skills

 Benefits:

•  Market relates salary, plus incentive
• Provident Fund – 7.5% of basic salary plus Company Contribution of 8% of basic salary
• Medical Aid – 50%