UD Trucks Midrand currently has a vacancy for a Supervisor: Quality Controller. The role reports to the Manager: Service, the primary purpose of this position is to manage the workshop to its full potential.                                                                                                                    

KNOWLEDGE AND SKILL REQUIREMENTS:

• Self-motivated and be able to work under pressure.
• Excellent Administration skills.
• Excellent Customer communication skills (Verbal, Telephonic and Written)
• Be able to compile technical reports.             

Manage staff Key Performance Areas:

• Disciplinary procedures
• Interviews
• Staff development
• Prioritizing workload
• Keep W I P under control
• Compile reports
• Inform Product Support Department of product failures
• Ensure that technical information is updated
• Ensuring that warranty claims are administered and to ensure warranty parts are in the warranty store.
• Quality Control of vehicles to ensure top quality workmanship and to ensure that all customer complaints/requirements have been attended to.

Drive and manage profitability:

• Promote labor sales
• Ensure that all cash is collected
• Proper cost control
• Additional duties will be given and many change from time to time as required

Providing customers with excellent service:

• Ensuring that work is carried out to UD Standards Standard and as arranged / agreed with customers
• Constant customer/service advisor feed back
• Handle customer queries
• Give feedback on Tactix complaints                                                                      

QUALIFICATIONS:

• Matric / N3
• Trade Test qualification (Diesel Mechanic)
• Five-year experience being a Quality Controller
• Clear Criminal Record
• A Valid Driver’s License C1, EC
• Computer literate
• UD Trucks Experience will be an added advantage
  

If you have not been contacted within two (2) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.