Job Title: Foreman – Nissan
Location: Tygervalley

Position Summary: The Foreman at Nissan is responsible for overseeing the day-to-day operations of the service department, ensuring that work is completed efficiently, accurately, and to the high standards set by Nissan. The Foreman will lead a team of technicians and service advisors, providing guidance, training, and support as needed.

Qualifications and Experience:       

Minimum Qualifications and Experience needed:

• Qualified Technician
• Must have workshop Foreman experience
• Nissan Experience advantageous
• Minimum of 5 years of experience as a service technician, with at least 2 years in a supervisory role.
• Strong technical knowledge of Nissan vehicles and repair procedures.
• Excellent leadership and communication skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Excellent leadership and communication skills.

The responsibilities of a Foreman include the following tasks:

• Recruits hire and motivate qualified service technicians.
• Assists technicians in developing their skills.
• Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.

If you are passionate about cars and have a proven track record in service management, we encourage you to apply for this exciting opportunity to join our team at Nissan Tygervalley.