Job Title: Sales Representative- Parts

Location: [Germiston]

Company: [Multifranchise Germiston (Ford, Mazda, Cherry& Tata)]

Position Overview:
We are seeking a motivated and customer-focused Parts Sales Representative to join our team. The ideal candidate will be responsible for selling parts and components to customers in a timely and efficient manner. The Sales Representative will work closely with customers to understand their needs and provide solutions that meet or exceed their expectations.

Key Responsibilities:

• Capture parts transactions on the Drive accounting system and the original equipment manufactory system called Drive.
• Ensure fast moving parts order is automated by the system.
• Ensure stock levels are maintained for availability purposes to be distributed to internal customers.
• Pick parts accordingly, and issue to technician timeously as per job cards.
• Provide advice and report on transactional and process activities within set guidelines to provide timely information for decision making.
• Order parts not kept in stock once authorized by Service advisor.
• Accurately reconcile transaction records of parts, products and accessories in order to enable verification of the validity of transactions.
• Adhere to legal compliance to the FICA regulation, POPI Act, Customer Protection Act, Health and Safety requirements.
• Resolve workshop complaints, ensuring problems are addressed in a timely and accurate manner.
• Monitor and report on trends and anomalies in respect of parts, products and accessory consumption and make recommendations for improvement.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service

Experience and Qualifications:

• Industry Legislation compliance / Knowledge, Valid driver’s License
• Higher Certificate and or /Advance National (Vocational) Certificate with NQF Level
• Minimum 5 Years’ Parts Sales

Skills Required:

• Teamwork.
• Meticulous
• Identifies problems or challenges in a situation and report
• The ability to identify automotive parts and knowledge of automotive parts and accessories
• Proficient knowledge about the structure and basic operations of vehicles and components
• Displays a clear understanding of the process and procedures involved in sales administration.
• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision
• Sound knowledge of operating systems Drive and Drive will be an advantage