Job Description:

• To plan, manage and monitor the implementation of all service workshop activities and processes in
  order to deliver on approved operational plans and to continuously enhance service delivery

Specific Roles and Responsibilities:

• Contribute to the development of the appropriate strategy and set targets within area of accountability.

• Define standard operating procedures (SOPs)

• Implement and manage end-to-end processes

• Manage all operational risk and risk mitigation initiatives

• Manage operational risk and risk mitigation initiatives

• Manage, prioritise, allocate, and quality control all related workshop processes to ensure repairs are done correctly and ensure time frames are met and risks are mitigated

• Monitor and report on progress against operational plans and adjust where required

• Monitor operational results and backlogs and make adjustments according to service delivery requirements.

• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.

• Resolve problems by applying the necessary discretion and guidelines

Qualification and Experience:

• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience
• 0 - 1 year experience in a similar environment
  

Skills and Attributes: 

• Create an engaging, enabling and productive work climate aligned to the employee value
  proposition
• Implement and manage workforce planning, recruitment, learning and development, performance
  management, reward and recognition and employee relations to ensure an optimal working
  environment
• Manage teams within the context of defined processes, set required performance parameters and
  act as coach and mentor where required
• Monitor and positively influence and manage change, and offer operational support where
  required
• Own and live up to company values