Purpose

• Establish and maintain strong business relationships with fleet customers in order to promote fleet sales, in line with predefined work objectives and agreed standard operating procedures.

Minimum Experience

• 3 - 5 years experience in a similar environment

Minimum Qualification

• Matric
• Any relevant tertiary qualification

Minimum Requirements

• Computer Literacy Proficient Industry legislative compliance/ knowledge

GENERIC JOB OUTPUTS PROCESS AND GOVERNANCE
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOP's).
• Provide expertise to identify and develop solutions to improve quality of processes and services.
• Provide specialist advice to enable planning for value added process improvements, initiatives and services.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Analyse the market potential and determine the value of existing and prospective customers.
• Assist allocated dealerships with fleet prospecting, which includes presentations, pricing and aftersales to fleet customers during visits and registering fleet owners on the Fleet portal.
• Ensure that customers are knowledgeable of products and services in order to ensure retention of existing customers; improving sales revenue and increasing customer base.
• Establish, develop and maintain strong business relationships with current and prospective fleet customers to generate new business. Manage all customers, through timeous follow ups.
• Process all leads of prospective customers and follow up on potential sales.

FINANCE
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.

CLIENT/CUSTOMER
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
• Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.
• Introduce brands in terms of products, service and offerings for internal and external customers.

PEOPLE
• Own and live up to company values.
• Participate in forums that positively contributes to knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required