Motus Hino Mbombela currently holds a vacancy for an Administrator: Service Advisor reporting to the Manager: Service.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure workshop opening and closing daily and timeously
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
• Ensure job cards are signed off by Technicians and Service Advisors, Foreman
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Ensure that the yard is locked at the end of business
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure parts are ordered according to the parts ordering system
• Ensure that the workshop area is kept clean at all times
• Ensure that Technicians are properly attired as per Hino standards
• Ensure the promotion and adherence to safety standards
• Ensure the proper tools are used for the required job
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made
• Checking the warranty system for payments and rejections
• Costing of jobcards timeously
• Creating jobcards and following the procedure to book in a vehicle
• Checking jobcards to make sure the correct process is being followed
• Calling banks to obtain approval for work to be carried out
• Attention to detail in all aspects of the job title

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• A minimum of 3 years’ Service Advisor experience is essential.
• A minimum of Grade 12
• Clear Criminal Record
• A Service Advisor certificate is essential
• Commercial Motor experience is essential
• Must have excellent verbal communication skill
• Computer literacy is essential