Job Purpose

To deliver technical services in order to complete work accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Minimum Experience

• 2- 3 years' experience in a similar environment

 Minimum Qualification

•  Trade and Occupational Qualification with NQF Level 05

 Minimum Requirements

• Completed apprenticeship or Section 28 trade test requirement
• Completed apprenticeship or 5 years practical experience and completed Section 28 trade test examination.
• In Possession of a valid Drivers License in terms of relevant legislation requirements.

Generic Job Outputs
Process

• Adhere to standard operating procedures (SOPs) within the area of
• Adhere to the standard operating procedures and guidelines within the area of
• Contribute to the development of standard operating procedures and guidelines within the area of
• Deliver on agreed performance targets according to set procedures and service level
• Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality.
• Escalate unresolved issues to management and process
• Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners. (Where applicable)
• Identify and develop solutions to improve operational service and
• Report on transactional and process activities to enable timely and effective decision making .
• Service vehicles according to M requirements to ensure

 Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

 Client

• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceed customers' expectations.
• Ensure customer/company assets are safe-guarded as per company policies and

 People

• Attend learning initiatives to improve work quality and enhance own
• Attend training initiatives to improve work quality and enhance own skills
• Own and live up to company
• Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
• Participate in forums that positively contributes to functional knowledge
• Participate in forums/discussions that positively contribute to knowledge
• Provide advice and support with the management of change and offer operational support where
• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.