• To manage and maintain various online portals from leads are generated in order to achieve leads targets accurately and timeously as per agreed standard operating procedures. 

• 1-  year experience in a similar environment
  

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Generic Job Outputs 

Process and Governance 

• Deliver on agreed performance targets according to set procedures and service level agreement.  

• Execute work in line with governance and compliance processes. 

• Identify and apply known solutions to operational challenges and escalate unresolved issues. 

• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 

• Ensure that relevant databases are updated with relevant information to enable accurate leads management. 

• Follow-up and manage current and historic enquiries received via relevant systems within the set time frames. 

• Measure response time of leads distributed to relevant stakeholders in order to ensure customers are contacted with in the agreed timeframes. 

• Monitor sales activities and escalate noncompliance to the relevant stakeholders. 

• Stay updated with market trends and technology. 

Finance 

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability.  

Client/Customer 

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 

• Deliver work activities effectively to satisfy customers. 

• Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner. 
• Receive client enquiries and escalate to stakeholders to ensure prompt and effective resolution, enhancing the client experience. 

People 

• Attend training initiatives to improve work quality and enhance own skills. 

• Own and live up to company values. 

• Provide training to employees on all relevant systems to ensure compliance with all processes and procedures.